Refund Policy

Refund eligibility is reviewed by Alpine Lofts support. Approval depends on the package details, payment status, cancellation timing, and the reason for the request.

Refund review may apply for timely cancellation requests, weather or access disruptions, duplicate payments, failed booking confirmation, or payment errors confirmed through support.

For Deluxe group bookings, the initiator's first-seat lock payment is non-refundable if the group does not complete by the payment deadline, unless Alpine cancels, weather or access makes delivery impossible, or there is a confirmed duplicate/payment error. Participant seat payments should be refundable if the group fails to complete.

Online payments are processed securely. Where a refund is approved, Alpine Lofts will coordinate the refund route based on the payment record and available processor handling.

Contact support@alpinelofts.xyz or 0332 4526775 with your name, package dates, payment reference if available, and reason for the refund request.