Questions
FAQs
Updated June 2026
What does Alpine Lofts offer?
Five-day, four-night Kumrat group experiences from Islamabad for 10 guests using one Deluxe Loft and two cars during the operating season.
Who is the Deluxe booking page for right now?
The current booking page is for groups of 10 friends using one Deluxe Loft. One person starts the booking and pays for their own place first. After that payment is confirmed, Alpine sends each friend their own link.
Where is Alpine Lofts located?
Alpine Lofts is in Kumrat Valley, Upper Dir, Khyber Pakhtunkhwa, Pakistan. Exact arrival guidance is shared after booking confirmation.
When is Alpine Lofts active?
Alpine Lofts operates primarily during the summer operating season. Off-season inquiries are handled by appointment or callback.
How much does a stay cost?
Public pricing is PKR 14,750 per person/night for the four-night Deluxe group package. After you choose a date, the booking page shows your full four-night total. Each guest pays Alpine directly.
Why is pricing shown per person?
Because Alpine works directly with every guest. The group travels together, but each person has their own booking and payment record. Return-visitor, volunteer, artist, designer, architect, or feedback benefits are handled person by person before payment.
What is included in the package?
One Deluxe Loft, two cars from Islamabad and back, meals, and local experiences are included. The public price is PKR 14,750 per person/night for four nights. After a date is chosen, the booking page shows each guest's full four-night amount. Each guest pays Alpine directly using their own link, and any approved benefit or discount applies to that person. The person starting the booking pays first; friends receive their links after that payment is verified. The remaining payments are due within 5 calendar days of the first payment and at least 7 days before check-in. You pay separately only for personal shopping or meals you choose outside the package. MoU Loft is a separate coming-soon waitlist and does not create a payment or reservation.
What is MoU Loft?
MoU Loft is a coming-soon exchange waitlist for Pakistani youth, international guests, and partners. Joining the waitlist does not create a booking, payment, or reservation hold.
How do online payments work?
Online payments are processed securely. The person starting the booking pays for their own place first. After that payment is verified, the remaining 9 friends receive their own payment links and must pay within 5 calendar days and at least 7 days before check-in. Self-serve online checkout requires check-in at least 12 days away. Cash is not accepted.
Can I cancel or request a refund?
Cancellation and refund requests are reviewed by Alpine Lofts support. If a group does not complete, payments from invited friends should be refundable. The starter payment is non-refundable unless Alpine cancels, weather or access makes delivery impossible, or there is a confirmed duplicate-payment error.
Do you ship anything?
No. Alpine Lofts provides accommodation services. Booking confirmation is electronic, and the stay is delivered at the property.
How can I contact customer service?
Call 0332 4526775 or email support@alpinelofts.xyz. Hours: Daily, 9:00 AM-9:00 PM Pakistan Standard Time during the operating season. Off-season inquiries are handled by appointment or callback.